Ordering repeat prescriptions

The easiest ways to order repeat prescriptions is:

  • using the GP online system, Patient Services, via the link at the top of this page

The account shows you all your repeat medicine and dosage and you can choose the ones you need.

If you are unable to access Patient Serivces, we can accept prescription requests via email to

You can also:

  • bring the paper form to the surgery, Monday to Friday from 8am 

We do not take repeat prescription requests over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

If you would like a delivery service, please make contact with your chosen pharmacy to arrange. 

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Burnfield Medical Practice Policy on Diazepam/Benzodiazepines for flying

In keeping with current NICE Guidelines that benzodiazepines are contraindicated in phobias (1) and should not be prescribed in panic disorders (2) and increasing number of Practices locally and nationally, we no longer start new patients* on benzodiazepines for phobias/panic disorders, including flying phobia/fear of flying/panic during flying.


Airlines now run courses for prospective passengers with fear of flying where customers are taken through scenarios, simulations and even short mentored desensitisation flights can be booked. See “Fear of Flying” section in Public Health Scotland’s Fit for Travel publication below (3) for useful general tips and links to courses run by airlines, quoting up to 98% success rate.






*Efforts will be made to inform patients previously prescribed benzodiazepines by Burnfield for flying of this policy to allow time to arrange a course at an airline or make any other adjustments. The GP may until 31.12.2024 be prepared to exercise discretion in dealing with benzodiazepine for flying request for patients previously prescribed them for flying. However the GP will be under no obligation to prescribe. From 1.1.2025 no benzodiazepine prescriptions for fear of flying will be issued.