Ordering repeat prescriptions

The easiest ways to order repeat prescriptions is:

  • using the GP online system, Patient Services, via the link at the top of this page

The account shows you all your repeat medicine and dosage and you can choose the ones you need.

If you are unable to access Patient Serivces, we can accept prescription requests via email to

You can also:

  • bring the paper form to the surgery, Monday to Friday from 8am 

We do not take repeat prescription requests over the phone.

Collecting your prescription

Please note a prescription can take up to 24 hours to be processed prior to collecting from the practice and up to 48 hours before being sent to your nominated pharmacy.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy by phoning the practice on 01463 220077.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.


About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Preferred Pharmacy

To ensure our prescription system runs smoothly, we recommend that our permanent patients establish a preferred pharmacy with us. Once you have selected your preferred pharmacy, all prescriptions we provide for you will be sent directly to your chosen pharmacy, where you can collect your medication. If you wish to set up or change your preferred pharmacy, please contact us on 01463 220077 or

Our Local Pharmacies

Great Glen Pharmacy 01456 459 373

Tesco Inshes Pharmacy 01463 535 120

Superdrug Pharmacy 01463 232 587

Ness Pharmacy Grieg Street 01463 233 545

Lloyds Pharmacy Riverside 01463 233 295

Milton of Leys Pharmacy 01463 771 001

Lochardil Pharmacy 01463 236 263

Culloden Pharmacy 01463 791 900

Boots Pharmacy Retail 01463 715 343

Boots Pharmacy Southside 01463 231 192

Boots Pharmacy Eastgate 01463 225 167

Dalneigh Pharmacy 01463 232 712

Kinmylies Pharmacy 01463 221 094

Rowlands Pharmacy Balloan Park 01463 712 171

Rowlands Pharmacy Grant Street 01463 232 217

Tornagrain Pharmacy 01463 547 009

Cradlehall Care Pharmacy 01463 798 978

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

Burnfield Medical Practice Policy on Diazepam/Benzodiazepines for flying

In keeping with current NICE Guidelines that benzodiazepines are contraindicated in phobias (1) and should not be prescribed in panic disorders (2) and increasing number of Practices locally and nationally, we no longer start new patients* on benzodiazepines for phobias/panic disorders, including flying phobia/fear of flying/panic during flying.


Airlines now run courses for prospective passengers with fear of flying where customers are taken through scenarios, simulations and even short mentored desensitisation flights can be booked. See “Fear of Flying” section in Public Health Scotland’s Fit for Travel publication below (3) for useful general tips and links to courses run by airlines, quoting up to 98% success rate.






*Efforts will be made to inform patients previously prescribed benzodiazepines by Burnfield for flying of this policy to allow time to arrange a course at an airline or make any other adjustments. The GP may until 31.12.2024 be prepared to exercise discretion in dealing with benzodiazepine for flying request for patients previously prescribed them for flying. However the GP will be under no obligation to prescribe. From 1.1.2025 no benzodiazepine prescriptions for fear of flying will be issued.

Folic Acid

Folic acid ( also known as Folate or vitamin B9) is used by the body to make red blood cells and keep the nervous system healthy.

Most low levels of folic acid are dietary related and only require a short course of replacement and changes to the diet.

To help replenish low levels of folic acid for several years a 4 month prescription of folic acid 5mg will be prescribed . However, if your symptoms return on stopping the folic acid or you are not feeling better, we would then ask you to phone the practice and arrange a routine appointment with a GP.