Appointments

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Appointments

Surgeries are run by an appointment system for your convenience between 08:00 – 17:30 - Monday to Friday with one late evening per week on a Wednesday until 7pm. Appointments may be made by telephone or by calling into the surgery on 01463 220077.  Our staff are trained to ask questions to enable them to deal with your enquiries effectively, so please give them as much information as they ask for, it is all in confidence.

At Burnfield Medical Practice we aim to operate a system which makes it as easy as possible for our patients to access a doctor, nurse, advanced nurse practitioner or other health care professional.

Our excellent Reception staff are trained to ask specific questions to help to direct our patients to the most appropriate appointment type (telephone or surgery) with the most appropriate clinician (doctor, advanced nurse practitioner, physiotherapist, practice nurse, or clinical technicians.) If you are unable to keep an appointment, please let us know as soon as possible so that we can offer the appointment to someone else.  

Private Patients

We offer a wide range of private non-NHS services.

Examples include the following:

  • Private consultations and Prescriptions
  • Private medical examinations and reports for insurance companies, driving requirements (HGV, PSV), sports etc 
  • Private physiotherapy appointments
  • Suture removal
  • Wound checks/dressings
  • Insurance claim forms
  • Prescriptions for taking medication abroad
  • Private sick notes
  • Vaccination certificates

Appointments are readily available for these services.  Please take a look at our full list of services and fees.

How to arrange an appointment 

Complete a Private Registration Form and email or bring the form into the practice. A member of our reception team will be in contact with you to arrange an appointment. 

Payment will be taken at the time of booking the appointment. If you are not able to make payment at time of booking, you will have 3 days to arrange payment to secure your appointment. If payment is not received within 3 days the appointment will be cancelled. 

If you need to cancel your appointment email nhsh.gp55889-reception@nhs.scot with your name, D.O.B, appointment date & time and the same card information that was used to make payment to enable us to process a refund.

Cancellations made less than 24 hours before appointment will be fully chargeable and a refund will NOT be issue 

NHS Pharmacy First Scotland 

NHS Pharmacy First Scotland is an NHS service provided by your local community pharmacy. 

If you have a minor illness, a pharmacy is the first place you should go for advice.

You do not usually need an appointment and you can go to any pharmacy.

If you need help when we are closed

NHS 24 provides emergency advice cover from 6pm to 8am Monday to Thursday and from 6pm on Friday to 8am on Monday.

Telephone 111 

This number automatically diverts calls to the NHS 24 helpline who will either give advice - advise you to see an appropriate health professional - have you contact your Practice - or arrange for the appropriate out-of-hours services to deal with your medical problem as soon as possible.

A detailed message of any contact will reach your own GP before 9am the following morning.

If you have a medical emergency, you should call 999 : Chest pains and / or shortness of breath constitute an emergency.  

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone or  face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs

Did Not Attend Policy

As a practice, we enforce a ‘Did Not Attend’ policy, due to a minority of patients who have failed to attend their appointments. One missed appointment can have a significant setback on our appointment availability and causes a great deal of disruption for both our staff and our patients.  

 

By enforcing our policy, we aim to monitor the number of unattended appointments on a regular basis, to ensure we keep them to a minimum. If a patient has missed 4 appointments within a 12 month period, they will receive a written warning from the practice.  If they then miss a 5th appointment within the 12 month period, the patient will be removed from the practice.

 

We are enforcing this policy to ensure that all of our patients receive the appropriate care and treatment they deserve, and to help open up our appointment availability to avoid excessive waiting times.

 

How can you help?

  1. Keep a note of your appointment, add to your calendar or set up a reminder.
  2. Encourage friends or family members to attend or cancel their appointment.
  3. Please call us no matter how late to cancel your appointment.
  4. Make sure you have signed up to receive SMS messages and we will send a reminder which you can reply to if you need to cancel your appointment

Exclusions

No patient will be removed from the practice list without due consideration of their individual circumstances and reasons for non-attendance. The purpose of this policy is not to penalise patients with valid medical reasons for non-attendance.

If the practice is aware of special circumstances surrounding a patients non- attendance, for example patients who have been admitted to hospital or have dementia, the medical team reserve the right to exclude the patient from management under this policy.

Patients concerned regarding their management under this policy or who are having problems attending should speak to the surgery. Lack of organisation or forgetting is not an acceptable reason for non-attendance.